Program Module(s) Affected
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Chapter Links
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Description of the Enhancement
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Central Station Monitoring
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Company Settings
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Search By - A new Search By field has been added whereby a search may be performed on any selected Column (i.e., ID, Section, or Setting Name) to locate a specific Company Settings.
Two new options in the Company Settings Form accessible through the Company tab of the User Options Form are available:
▪ | Override Drop Down List - By default, the new OverrideDropDownList option is set to False ("F"). |
o | When Placing an Account On Test, if the new OverrideDropDownList option is set to True ("T") in the Company Settings dialog accessed from the Company tab on the User Options Form, the Operator may override existing Signal IDs with a free form entry which is particularly useful when first testing a new or revised installation. |
▪ | Restart Action Plan from On Hold - By default, the RestartActionPlanFromOnHold is set to False ("F"). |
o | If this RestartActionPlanFromOnHold option is set to True ("T"), it will revert to the Action Plan. |
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Central Station Monitoring
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Documents
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The Documents Icon on the Subscribers Form has a new Down-Arrow (€) attached to the Documents providing these two options:
1. | Click the Documents Icon's Down-Arrow (€) to view a Drop-Down Selection List of the previously attached Documents - from which the User may Select one of those Document Titles to open that specific Document immediately. |
2. | Click the Documents button itself to open the Documents Form. |
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Central Station Monitoring
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Subscriber Entries
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The Subscriber Entries Form Contact Information box upgrade:
▪ | The Title Names for each of the first three Telephone Number fields (i.e., Primary Telephone, 1st Alt Tel, and 2nd Alt Tel) may be User Defined for each Subscriber by Double-Clicking the actual Title Name to be changed to open the Modify Label? dialog. |
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Central Station Monitoring
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Automated System Action Plans Service
Central Station Data
Action Plans
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The new Automated System Action Plans Service ("MKSASP") application provides an Action Plan Processing Engine which is used to execute a specific set of predefined instructions (Action Steps) in the background - with no Operator action required.
▪ | The Action Steps performed for all of the Signals processed by the MKSASP application are stored in the Subscriber's Alarm History file. |
New Action Plan Action Steps
▪ | Email Contacts - Send an Email reporting this Alarm Signal to any Email address entered in the Communications tab of the Subscriber's People To Call record(s). |
▪ | Email Dealer Contacts - Send an Email reporting this Alarm Signal to any Email address entered in the Communications tab of the Dealer's assigned Call List of People To Call record(s). |
▪ | Email Alternate Contacts - Send an Email reporting this Alarm Signal to any Email address entered in the Communications tab of the Subscriber's Alternate Call List People To Call record(s). |
New CS Commands tab on the Central Station Data Form now provides the ability to define specific Commands for an Operator to display a Web Site or run an Application to use while Processing an Alarm Signal for this Subscriber.
▪ | Once any CS Commands are defined for a Subscriber, the Operator will see a Command option on the top right of the Signal Processing Form that offers a Drop-Down Selection List of the Web Site(s) and/or Application(s) defined for that specific Subscriber. |
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Central Station Monitoring
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Central Station User Options
General tab
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The General tab within the Central Station Options tab of the User Options Form is where control over the length of time an Alarm Signal may be placed On Hold as the initial processing of an event is being Completed.
▪ | On Hold Max (Minutes) - This is the setting that defined the maximum number of minutes MKMSCS will allow an Alarm Signal to be placed On Hold. |
▪ | An Operator may increase the On Hold default number up to the number defined here (which may now be up to a maximum 720 minutes - 12 hours). |
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Central Station Monitoring
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Understanding CSIDs
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A CSID may now consist of a combination of the following three elements which may be up to a total of 40 characters in length:
▪ | Prefix - An optional Prefix with up to a maximum of 12 characters. |
▪ | Base - The actual "Base" CSID (the account number programmed into the Control Panel) which may consist of up to 19 numbers. |
▪ | Suffix - An optional Suffix with up to a maximum of 9 characters - but if only 9 characters are used in the Prefix, as many as 12 characters may be used for the Suffix. |
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Central Station Monitoring
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CSID Generator
Create Mass Accounts
Subscriber Panels
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A new CSID Generator Form provides the ability to identify, maintain, and increment a CSID numbering sequence, Prefix and/or Suffix combination which may then be used:
▪ | To set the CSID's length (using the "Fill to" option). |
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Central Station Monitoring
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Create Mass Accounts
Understanding CSIDs
CSID Generator
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The revised Create Mass Accounts Form now supports the 40 character CSID which includes the Prefix and Suffix options - see the Understanding How CSIDs are Constructed chapter for that explanation - and uses the new CSID Generator to assign the appropriate CSID numbering sequence.
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Central Station Monitoring
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Condition Codes List
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Central Station Monitoring
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Subscriber Entries
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The Subscriber Entries Form changes & additions:
▪ | When an Account is displayed which is currently Off Line, it now has an **** Account Offline **** message at the top of the Form and paints the background color of its Quick Access menus in Yellow. |
▪ | The Contact Information section of the Subscribers Form |
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Central Station Monitoring
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Town Codes
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The redesigned Town Codes Form now has a Register Check box (indicating the Alarm Systems must be registered with the local Government responsible for providing response services, and also contains a PD Permit and an FD Permit field that corresponds to the new PD Permit # and FD Permit # fields on the Central Station Data Form.
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Central Station Monitoring
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Central Station Data
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These are the new Central Station Data Form changes:
▪ | Action Plans tab - Located on the top right of the Central Station Data Form, the Action Plans tab provides the ability to identify specific Alarm Condition Codes which, when received at the Central Station from the currently selected Subscriber, should be processed by the Operator using the designated Action Plan. |
▪ | OC Supervised - Originally a Check box, this field now has a Drop-Down Selection List with four options which - based on the one selected - will determine the type of Opening and/or ClosingSupervision that will be required for this Account: |
◆ | Implementation of this feature requires that SPA Version 1.0.28.399 or greater, and MKSAlarmProcSvcs v.6.1.0.11 or greater as well as MKSReceiverSvcs v.6.1.0.15 or greater. |
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Central Station Monitoring
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Medical Information
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The Meds Location field on the Medical Information Form (which identifies where the Client normally keeps their medications) has been expanded to a length of 50 characters.
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Central Station Monitoring
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Sub Info (F2)
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▪ | The revised Sub Info (F2) Form now displays the UL Grade Time Requirement (instead of a Letter Grade), and the PD Permit # and FD Permit # information, when available, is included also. |
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Central Station Monitoring
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Manual Signal Entry
Alarm Stack (F8)
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▪ | The Manual Signal Entry feature is now available within MKMS by Pressing the same F7 function key. |
▪ | The Manual Signal Entry Form now uses Server Time when the Use Default Date / Time box is Checked, and when the Time and Date are entered manually, Server Time will be the default. |
▪ | The Alarm Stack (F8) Form has been substantially updated to better conform with the design of the other Forms within MKMSCS. |
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Central Station Monitoring
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On Test (F5)
Place an Account On Test
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When Placing an Account On Test:
▪ | If the new OverrideDropDownList option is set to True ("T") in the Company Settings dialog accessed from the Company tab on the User Options Form, the Operator may override the list of existing Signal IDs with a free form entry which is particularly useful when first testing a new or revised installation. |
▪ | Additional Panels - If all of the Additional Panels are to be put On Test - you may now Check the new Select All box at the bottom of this section |
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Central Station Monitoring
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Temp Notes
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The Temp Notes dialog may now be accessed (with Shift+F5) by an Operator while Processing an Alarm - even if there are no Active Temp Notes - if She/He needs to review previously entered Temp Notes information.
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Central Station Monitoring
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CSID Zones
CSID Zones Override
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A new Ignore Zone Description field has been added to the CSID Zones and CSID Zones Override Forms
▪ | Check this Ignore Zone Description box to not use the Description field information when this CSID Zone ( & Override) is displayed for an Operator. |
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Central Station Monitoring
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Subscribers Panels
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Panel Options - If required, Click this field to display its Ellipse, then Click that Ellipse to open the Panel Options dialog.
▪ | Update Area? - Check this box to have SPA update the Area information based on information in specific packet information received with a Signal. |
▪ | Update Zone? - Check this box to have SPA update the CSID Zone information based on information in specific packet information received with a Signal. |
▪ | Update User? - Check this box to have SPA update the User ID information based on information in specific packet information received with a Signal. |
► | Note: Currently, this is only required when a DMP Receiver is being used. |
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Central Station Monitoring
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Alarm History
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CSIDs - Using the Drop-Down Selection List provided in the CSIDs field on the Alarm History Form, you may now Choose the appropriate CSID (or the new option of [All]) for the Selected Subscriber.
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Central Station Monitoring
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Temp Notes
Passcode Search
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▪ | The Operator may now (re-)open the Temp Notes dialog while Processing an Alarm - even if no active Temp Note is in effect - by Pressing Shift+F5. |
▪ | Within MKMS, the Passcode Search dialog is now accessible from the Main Menu by Selecting the Maintenance Menu then Choosing the Central Station sub-menu and Clicking Passcode Search (or by just Pressing Ctrl+F5) |
▪ | The Passcode Search dialog within MKMSCS is now accessed by Pressing Ctrl+F5. |
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Central Station Monitoring
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Subscribers with No Contract
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The Subscribers with No Contract report now includes the Primary CSID (immediately below the Subscriber's Name) for each Account that is included in the report.
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Central Station Monitoring
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Active / Passive Accounts
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The Active / Passive Accounts report now supports the selection of a set of (one or more) specified Dealer's Accounts to be reported.
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Central Station Monitoring
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Alarm History Summary by Dealer
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The revised Alarm History Summary by Dealer report now provides the ability to Choose one, or more than one Alarm Dealers whose Alarm History is to be reported
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Central Station Monitoring
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All Events Report
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The All Events Report report now provides the ability to limit this report to a specified set of (one or more) Condition Codes,
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Central Station Monitoring
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Alarm Activity Report
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The revised Alarm Activity Report now provides for the selection of All, One or More than One of the following information types when defining which Signal(s) will be included in the report:
Suppress Waiting Signals - To prevent the Alarm Activity Report from pausing while the Status of a Signal is changing (i.e., currently being processed), Check th new Suppress Waiting Signals box.
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Central Station Monitoring
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Call List Verification Report
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The revised Call List Verification Report dialog now provides the selection of All, One or More than One of the following information types when defining which Subscriber's People To Call information should be listed:
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Central Station Monitoring
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Dealer Breakdown Report
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The revised Dealer Breakdown Report dialog now provides for the creation of the report with a User Defined selection of All, One, or More that One Dealers.
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Central Station Monitoring
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Defining an Action Plan
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When Defining an Action Plan, you may now add the Action of sending an Email reporting the Alarm Signal to the Email address entered for the selected Contact (People To Call record).
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Central Station Monitoring
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Subscriber Information Form
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▪ | If a specific User # is assigned to an Event, that information will now be included on the Subscriber Information Form if the Events option is selected on the Options tab. |
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Central Station Monitoring
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Excessive Signals Report
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The Excessive Signals Report now provides the ability to create a Specific User Defined set of (one or more) Alarm Dealers' Accounts - rather than only One Dealer - on which to report those Excessive Signals.
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Central Station Monitoring
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Failed To Test Report
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The Failed To Test Report now provides the ability to create a Specific User Defined set of (one or more) Alarm Dealers' Accounts - rather than only One Dealer - on which to report Test Failures.
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Central Station Monitoring
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History By Resolution Code
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The History By Resolution Code report now provides the ability to limit the reported Resolution Codes to a User Defined set of (one or more) Resolution Codes:
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Central Station Monitoring
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Invalid Phone Numbers Report
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The Invalid Phone Numbers Report now provides the list of Invalid Telephone Numbers for All, One, or a User Defined group of Alarm Dealers, as needed.
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Central Station Monitoring
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Non-Restored Alarms
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The Non-Restored Alarms report now provides the list of those Non-Restored Alarms for All, One, or a User Defined group of Alarm Dealers, as needed.
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Central Station Monitoring
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Zone Test Verification Report
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The revised Zone Test Verification Report now provides the selection of All, One or More than One of the following information when defining which Signal will be included in the report:
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Central Station Monitoring
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Online/Offline Report
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The revised Online/Offline Report now provides the selection of Accounts for specified Dealers, All Accounts, Dealer Only Accounts or Local Only Accounts.
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Central Station Monitoring
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Open Close Report
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The revised Open Close Report now provides for the selection of All Accounts, for a set of one or more specified Subscribers, or for a set of one or more specified Dealers,
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Central Station Monitoring
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Still Opened or Closed Report
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The revised Still Opened or Closed Report now provides for the selection of All Accounts, or for the Accounts who are being monitored by any Alarm Dealer within a set of (one or more User specified) Dealers.
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Central Station Monitoring
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Panels With No Signals Since
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The revised Panels With No Signals Since Report now provides for the selection of Accounts who are being monitored by any Alarm Dealer within a set of (one or more User specified) Dealers.
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Central Station Monitoring
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Condition Code History
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The new Condition Code History report lists the number of Signals by Condition Code in descending order by volume, and offers a Summary or Detail version (which may be sorted by Control Panel Type or CSID), for All, or a Specified set of (one or more) User Selected Condition Codes.
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Central Station Monitoring
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Processing Alarms
Completing an Alarm
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When Processing an Alarm, as the Operator is Completing the Alarm, if there are Related Alarms associated with the Subscriber whose Alarm Signal is being completed, the revised Complete Signal dialog will be displayed with the new CSID field now expanded to accommodate much longer CSIDs
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Central Station Monitoring
Communication Module
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Subscriber Information Form
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The printed Subscriber Information Form will now include the Notification List when the CSID Zones option is selected and the Communication Module is registered.
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Central Station Monitoring
Communication Module
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Scheduled Reports
Communication Module Service
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Various corrections and improvements have been implemented within the Communication Module:
▪ | The Scheduled Reports Open and Close report has a new option for including Zone Descriptions. |
▪ | The Scheduled Reports ReportEmail2 performance has been increased and a misdirected Email issue has been corrected. |
▪ | The Scheduled Reports ReportEmail2 now has access to all of the Reports available for ReportEmail1 |
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Central Station Monitoring
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Contacts
General tab
Comments tab
Picture tab
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The Picture tab is located on the Contacts tab as a sub-tab next to the General and Comments sub-tabs on the Contacts tab at the bottom of the Signal Processing Form.
▪ | The image that is displayed on the Picture tab is saved in the Image tab on the People To Call Form. |
The General tab now holds the Page and Email buttons, and the Comments tab has a Red Asterisk indicator to alert the Operator that a Comment has been defined for the selected Contact.
▪ | The Call Resolution button has been related. |
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