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Comments sub-tab

This Help File Page was last Modified on 03/06/2014

Comments sub-tab

This Help File Page was last Modified on 03/06/2014

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Comments sub-tab

This Help File Page was last Modified on 03/06/2014

Previous topic Next topic  
The Comments sub-tab next to the General sub-tab on the Contacts tab - one of the Actions Tabs on the Signal Processing Form - displays the Comments entered in the People To Call Form for the currently selected person.

 

HelpFilesSignalProcessingFormContactsTabWithCommentSubTab

 

When an Alarm Signal is first acknowledged, the Subscriber's default Call Order (or the Call Order for the specially defined CSID Zone being reported) dictates the first person to be notified after the Verification and Dispatch procedures have been performed.
If the Notification Contact has a comment defined in their People To Call record:

 

HelpFilesCommentsSubTab

Comments sub-tab on the Contacts tab

 

The Comments sub tab will be shown with that Comment displayed.
The SEE COMMENTS message will be flashing.
If the Comment field of the People To Call record for the currently selected person is blank, the General sub-tab will be shown.
Thereafter, during the Notification process, if a Comment has been entered for the currently selected contact person, the Comments sub-tab will be shown, otherwise the General sub-tab will be shown.
Regardless of which sub-tab is active, the functionality of the communication buttons located below the General and Comments sub-tabs remains the same.

 

HelpFilesSignalProcessingContactsGeneralTabButtons

Communication Buttons