| □ | Those who ignore History are vulnerable to repeating the mistakes of the past, again in the future. |
| • | This old adage matches up well with not having available accurate, up-to-the-minute Alarm Signal History. |
| • | While processing alarms, Operators and other Users frequently need to review the previous Alarm Signals and other related signals to recognize a runaway alarm, and situations may also create a need to easily access a Subscriber's Alarm Signal History. |
| • | As outlined below, there are many ways to look up a Subscriber's Signal History, the Signal History Form - which is accessible from within the Sub Info Form on the Shortcuts Tool Bar (see the "B. Operators item d)" information below) - is just one of them. |
| □ | Accessing the Signal History Form - Where the User or Operator is (within MKMS and/or MKMSCS) will determine the best method to use, the actual Signal History information that will be available, and the additional features that will be provided with the selected Form. |
A. Users - Within MKMS - There are several ways to access the Signal History Form:
| a) | From the File Menu, Choose Accounts Receivable, then Select the Universal Customer History option. |
| 2) | Retrieve the required Subscriber Account using the Search option. |
| 3) | Click the Alarm History button at the bottom of the Form. |
| 4) | This displays the Signal History Form. |
| 5) | Set the Date Range to view the needed Signal History. |
| 2) | Retrieve the required Subscriber Account using the Search option. |
| 3) | Click the Alarm History button at the bottom of the Form. |
| 4) | This displays the Signal History Form. |
| 5) | Set the Date Range to view the needed Signal History. |
| c) | From the Maintenance Menu, Choose Central Station Items and Select Alarm History Lookup. |
| 2) | Retrieve the required Alarm History information using the available Options. |
| 3) | Click Execute to display the Signal History Form. |
| 3) | Click the Alarm History button at the bottom of the Form. |
| 4) | This displays the Signal History Form. |
| 5) | Set the Date Range to view the needed Signal History. |
| 4) | This displays the Signal History Form. |
| 5) | Set the Date Range to view the needed Signal History. |
B. Operators - Within MKMSCS - There are several ways to access the Signal History Form.
| 1) | The Operator may Press F4 |
| 2) | This displays the Signal History Form for the Subscriber whose Alarm Signal is currently being Processed.. |
| 3) | Set the Date Range which, by default, will be the most recent Week ending Today. |
| 2) | This displays all Alarm Signals previously recorded for the Subscriber whose Alarm Signal is currently being Processed.. |
| 2) | Retrieve the required Alarm History information using the available Options. |
| 3) | Click Execute to display the Signal History Form and view the needed Signal History. |
| 1) | Using the Search function, Select the desired Subscriber. |
| 3) | Click the History on the Panel Information menu bar to view the Signal History / Signal Details Form shown below. |
Signal History Form
| □ | Understanding the Signal History display's user interface: |
| • | CSIDs - By default, the Primary CSID will be selected. |
| • | If appropriate, use the Drop-Down Selection List provided to Choose a different CSID (or select the [All] option to view all Signal History sent from this premises regardless of what CSID was transmitted with those Signals). |
| • | Date Range - Set which signals - based on date - will be displayed. |
| • | All History - All Signal History will be displayed. |
| • | Specified Date Range - By default, this Week's signals are displayed. |
| ▪ | You may modify one or both of these Dates using the Drop-Down Date Selection Box , as needed. |
| • | Signals Received On - Set the Dates to be viewed, then Refresh the data. |
| • | Date through Date - Enter the starting and ending alarm signal dates that you want displayed. |
| • | Refresh - If you reset any of the default values, Click the Refresh button. |
| • | Special Buttons on the Signal History Form: |
| • | Calls - The Calls button will only be enabled if the Selected Incident# has an associated recorded call. |
| ▪ | Clicking the Calls button opens the Recorded Calls dialog - associated with the MKS SecurVoice Utility - for the currently selected Alarm Signal from this monitored Subscriber and allows an Operator to listen to any recorded Calls associated with the selected Alarm Signal. |
| • | Video - If the Video Verification module has been registered, a Video button will be available to access any images related to the currently selected Alarm History information. |
| • | Map - Click the Map button to display a Google® Map with the location of the Alarm Signal (Subscriber). |
| ▪ | This feature requires that the Subscriber's Panel sent the appropriate Geo Tag (Longitude and Latitude) information and the Receiver was able to interpret that information correctly so it could be written to the History file. |
| • | The Alarm Signals - Header - A Header row with individual Header Names describes the data contained in each column of the rows displayed below the Header. |
| • | The Alarm Signals that will be listed are determined by the specified Date Range (see Date Range below). |
| • | Each of the Alarm Signals Header Names may be relocated using the standard Windows® Drag & Drop method. |
| • | When Columns are relocated, the Signal History dialog must be Closed and then Re-Opened to save the new Column positions. |
| • | Once relocated and saved, the current Header Name position will become the default location for the current User. |
| • | Signal Details - Shows the individual steps taken for an Alarm Signal based on the Incident Number you've chosen above. |
| • | The details for that Incident Number are displayed in the Signals Detail section of the Form. |
| □ | Updating Signal History with new information using the Add Info function: |
| • | Sometimes an Operator is able to immediately Complete an Alarm Signal which they have just started Processing because the Subscriber has Called In a Cancellation request. |
| • | Occasionally, the Operator may temporarily forget to record this information, or additional information becomes available to them that they want to record in the Signal History. |
| • | Locate the Add Info button at the top of this Signal History Form next to the Special Buttons which provides the means to insert additional information in the list of Signal Detail records for this specific Alarm Signal. To do so: |
| ▪ | Select the Alarm History record to which you want to add information. |
| o | Incident # 3098 has been selected in the Signal History Form shown above. |
| o | That record is highlighted in dark blue. |
| o | This will be the active record to which Alarm History information may be added. |
| • | Add Info - Click on the Add Info, button. |
| ▪ | Use the Drop-Down Selection List to Choose the type of information you want to add to the selected Incident number's Signal Details information. |
Add Info button options
| • | Manual Detail - Use the Drop-Down Selection List to identify the additional response, additional information about the person called or follow-up attempted, and a Note about the contact or lack of it. |
Manual Signal Detail entry Form
| □ | Making a selection that will open a Cancel Dispatch (for Fire, Medical, or Police) Form which allows the Operator to record Dispatch Cancellation data. |
| • | Overview of how an Operator records a Dispatch Cancellation: |
| 4) | Select the appropriate Signal. |
| 5) | Click the Down Arrow ‚ on the Add Info button |
| 6) | Select the appropriate Cancellation Option |
| 7) | Complete the required information |
| • | Cancelling a Dispatch - To Cancel a Dispatch: |
| • | Using the Down Arrow q on the Add Info button at the top of this Signal History Form to open the options menu, Select the appropriate Cancel Option . |
Add Info Cancellation options
| ▪ | Cancel Fire Dispatch - Used to record the cancellation of a Fire Dispatch. |
| ▪ | Cancel Medical Dispatch - Used to record the cancellation of a Medical Dispatch. |
| ▪ | Cancel Police Dispatch - Used to record the cancellation of a Police Dispatch (as shown above). |
| • | The Cancel Alarm Dispatch dialog will be displayed. |
Signal History - Add Info - Cancel Alarm Dispatch dialog
| ▪ | Cancel Dispatch - Click the Cancel Dispatch button (see the mouse pointer in the illustration above). |
| o | The appropriate responding authority, based on the Cancellation selection made above and the Subscriber's Town Code information, will be dialed. |
| o | The Cancel Dispatch button converts to a Cancel Call button to enable you to "hang up" that call when your are done speaking to the Dispatcher. |
| ▪ | Note - Enter a brief comment about the conversation with the Dispatcher to whom you spoke. |
| ▪ | Dispatcher - Enter that Dispatcher's ID or Name, as appropriate. |
| ▪ | OK - Click the OK button to record this Cancel Alarm Dispatch entry and close this Form. |
| ▪ | Indicate whether this Alarm Signal Cancellation attempt was successful. |
| o | Yes - If the cancellation was successful, this Alarm Signal will be removed from the False Alarm table. |
| o | No - If the cancellation was not successful, this Alarm Signal will be added to the False Alarm table. |
| ▪ | The appropriate additional Signal Detail records will be inserted. |
