MKMS Help

Central Station Maintenance Entries

This Help File Page was last Modified on 01/10/2014

Central Station Maintenance Entries

This Help File Page was last Modified on 01/10/2014

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Central Station Maintenance Entries

This Help File Page was last Modified on 01/10/2014

Previous topic Next topic  
After completing the Central Station Options, the next step in implementing the Central Station Monitoring module is to read about, plan for, and then enter the required Central Station Maintenance Entries.
As with all of the MKMS modules, there are specific things that must be completed before you can use the features in this module.
With that task in mind, consider these ideas:
Take your time (you will only do this once).
It is a long list.
It is a powerful application.
Not every item on this Central Station Maintenance Menu requires an initial entry.
Some chapters just need to be read (for now - until you choose to implement those features).
Read them now so you understand their purpose, know these features are available, and will better understand how to implement them later when the functionality is actually needed.

 

Getting Started:
On the Main Menu Select Maintenance and Choose the Central Station Items sub-menu.
In the outline below the Menu illustration, the Menu Selections marked with a Star (- «- ) represent a data entry requirement that must be completed prior to using the Central Station Monitoring Application.
Menu items with no Star represent Processes and Functions that will be used from time to time to assist you in the Central Station Monitoring process and so may be completed only when actually needed.

 

HelpFilesMaintenanceCentralStationItems

Central Station Maintenance Menu

 

Account Types - « - Define a generic type of Subscriber (ex. Commercial, Residential, Industrial, Fire, etc.).
Action Plans - Allows each Company, using MKMSCS to Process Alarms, to custom define how each Alarm Signal that requires a Response, is to be handled by an Operator.
Alarm (Processing) Groups - « - Define Subscriber groupings based on a Central Station Operator's processing Skill requirements, the Subscriber's locale, or specific System Complexities (ex. UL®, Commercial, High Risk Fire, Banks, etc.).
Alarm Group Maintenance - A reassignment process that will transfer Groups of Subscribers (based on Account Type, Dealer Code, Town Code, or Zip Code) from being unassigned, or within an established Alarm Group, to another Alarm (Processing) Group.
Alarm History Lookup - A process that will look up Alarm Signal History based on one of six different search criteria (ex. Dealer Code, Condition Code, CSID, Dates, OC Events, or Resolution).
Condition Codes - « - Define the codes (and descriptions) for the Alarm Conditions and Supervised Events that you will be monitoring.
Communicator Format - « - Define commonly used Communicator Formats, and their generic Panel Zones, for assignment to one or more Subscriber's specific CSIDs to speed data entry and help eliminate errors.
Enter your Condition Codes before completing the Communicator Format information.
Contract Types - « - Define the various Types of Monitoring Contracts you offer to then be able to assign one or more of these Contracts to individual Subscribers.
Create Mass Accounts - Define Templates for, and then Assign Templates to, a group of sequential Accounts to allow Dealers to have a set of Pre-Assigned CSIDs.
This feature is generally used to accommodate Dealers who enter their own Account information remotely, using the Dealer Module.
Dealer - «- If you monitor for other alarm companies, define the Alarm Dealers for whom you provide Monitoring Services.
Dealer Technicians - « - If you are using the Communications Module, define the Technicians that work for the Alarm Dealers for whom you provide Monitoring Services.
Dealer Users - « - If you are using the Dealer Module, define the access rights, contact information and data entry capabilities for the Technicians (Dealer Users) that will need access via the MKMSDLRC application.
False Alarm Account Maintenance - This Form allows you to designate which Subscribers are to be specifically tracked for False Alarms.
False Alarm Dispatch Tracking - Manage, update and comment on alarm signal records initially classified as False Alarms.
Generate Passcodes - This is the Generate Passcodes Form which allows you to overwrite existing, or create new, Passcodes for a selected Subscriber's People To Call, or globally for all of each Subscriber's People To Call who are being monitored for a selected Dealer.
Global Phone Replacement - Enter a substitute Telephone Number for existing People To Call Telephone Numbers, Town Code Telephone Numbers, or both - where the same number may be entered multiple times and/or in multiple places, and that number has changed.
Holidays - « - Define all of the Holidays that occur during the year that may affect how Subscribers need their system supervised.
Non-Restored Accounts - View a list of all Non Restored Accounts. The Non-Restored Accounts dialog allows the Operator to Clear Accounts manually, if required.
Operator Skills - « - To direct Alarm and Event Signals to specific Operators based on their level of training, the desired and required Operator Skills must be defined here.
Panel Connections - « - The Types of Connections used to allow your Subscriber's Control Panels to "talk" your Receivers are defined in the Panel Connections Form
Panel Connection Maintenance - « - The Panel Connection Types may be easily assigned to groups or sets of Subscribers based on selectable common characteristics using the Panel Connections Maintenance Form.
Passcode Search - The Passcode Search dialog allows an Operator to quickly validate a Password provided by a Subscriber, someone on the Call List, an Alarm Dealer, or an Alarm Dealer's Technician.
Place account on test - Select a Subscriber's system, or select a specific Zone, identify who is making the request, and put the Account and/or Zone On Test.
Purge Alarm History - Because of the size of Alarm History records, you should Purge Alarm History periodically, based on your Company's records retention policy.
Quick Note - « - An Operator is constantly making Notes about signals being processed.  To assure consistency and reduce Operator's stress, Quick Notes may be predefined.
Response Ticket Analysis - Analysis report on the responses made to alarm signals that Operators had to dispatch to personnel other than PD, FD or MD service providers.
Receiver Groups - Define the Group's name and the Receivers that are members of the group, when using multiple receivers to manage the same group of Accounts.
Resolution Codes - « - Define the Resolution Codes (and the related Descriptions) for tagging (and therefore recording in the Alarm History record) how an alarm signal was resolved.
Security Companies - « - Define any outside (non-governmental) organizations which provide security emergency response for any of your Subscribers.
Town Codes - « - An abbreviation for a Municipality (and all of the related contact information)  - or any other Governmental organization - that would respond to any Dispatch for an Alarm Condition.
Unverified Zones - The Unverified Zones dialog is used to cancel all Test Status codes, or to selectively set specific Zones to a Waiting ("W") Test Status for a selected CSID.
Verification Response - « - Define codes - and the related descriptions - representing the results of an attempted Verification or follow-up call.
These definitions are part of the Operator Guided Response setup process.
Virtual Phone Lines - Created to accommodate Listen In procedures for Two Way Voice that may be required of your Central Station Operators while Alarm Signal Processing.

 

Access Control Module users:
HID - These menu selections provide the means to set up your Access Control Systems.

HelpFilesHIDMenuOptions

 

What's Next?
Enter the required information for the items marked with the red asterisk box - « - symbol.
Review the remaining Central Station Maintenance items to understand their functionality.
If you have not yet done so, complete the required information covered in the Operator Skills & Security Settings chapter.