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Service Tracking System

This Help File Page was last Modified on 03/01/2013

Service Tracking System

This Help File Page was last Modified on 03/01/2013

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Service Tracking System

This Help File Page was last Modified on 03/01/2013

Previous topic Next topic  

Poor Service - eventually means - Poor Business!

 

Effectively managing the quality and efficiency of your Service Department can make or break the overall success - and ultimately, the profitability - of your Company.
This Service Tracking System provides the tools you need to:
1.Know when, and for whom service needs to be provided
2.Manage Service Contracts to track and maintain their profitability
3.Schedule Job Tasks and Work Orders and then keep those Technician's Appointments
4.Review and promptly Invoice for those completed Work Orders
5.Be successful at providing that most critical side of you business - the Servicing of your Subscribers.

 

This Service Tracking System also facilitates the effective, long-term maintenance of all of the Alarm Systems (and other types of installations) that you install and service (and monitor), and so ultimately it ensures satisfied Subscribers (Accounts), reliable systems, enhanced cash flow, and more recurring revenue because:
1.Any number and type of Service Contracts may be defined and tracked.
2.Automatic generation of Work Orders, when due, for all Recurring Service requirements - and for all Accounts, with or without Service Contracts.
3.Complete Service History is maintained - for all Accounts with or without Service Contracts - and that Service History may be transferred from one Account to another (if an existing Account moves and the replacement Account at that original premises continues service).
4.Reporting of Accounts that have not had service for a long (user defined) time and 15 other Service Tracking System related Reports are available for all Accounts, with or without Service Contracts, and with or without monitoring.
5.Having an easy to use Technician Scheduling System makes the routine Daily Service Operations easier to manage.
6.Tracking the current Status of your Technicians any time that their status changes.
7.Quickly being able to Bill Service Calls, almost automatically, will speed payment.

 

How to get started with your Service Tracking System:
Read the Service Tracking System Overview for a better understanding of the many features that are available, and their related Forms.
Complete the Service Tracking System Maintenance Entries.
Fill in the Service tab on the Subscribers Form.
Study the Service Menu to get familiar with those options.
Establish the Recurring Services process.
Review the recommended Periodic Procedures.
Review all of the Service Related Report options.
Perform your Daily Operations consistently.

 

What's Next?
Go to the Service Tracking System Overview