| □ | There are times when an Operator must perform a Dispatch for an Alarm Signal that does not require Police, Fire or Emergency Medical personnel. |
| • | This may be for an emergency maintenance service, or a specialized security response, or any other type of response that cannot be provided by those Police, Fire or Emergency Medical personnel. |
| • | A Response Ticket may need to be printed (faxed, emailed, etc.) with specific information relating to this Dispatch. |
| ► | Note: This is a no-charge, but custom feature, and so it must be "turned on" by Tech Support. They will download a special file ("Rticket.dll") to activate this feature, if you want to use it. |
Response Ticket Form
| □ | Response Tickets may be created and printed as needed: |
| • | While an Alarm Signal is being Processed: |
| • | The Operator may Press Shift+F6 to create a Response Ticket. |
| • | A single Response Ticket record will be displayed with the current Alarm Signal information already entered. |
| • | Additional information may be added to provide guidance for the person who will be responding. |
| • | The Operator may print the Response Ticket record, if needed. |
| • | When an Alarm Signal is Not being Processed: |
| • | The Operator may Choose the Response Tickets option on the Actions Menu. |
| • | The Response Ticket records Form will be displayed. |
| • | A new Response Ticket record may be entered by Clicking the Add (+) button. |
| • | The Operator may Select a specific Response Ticket record and Print that selected Response Ticket. |
| □ | Why use the Response Ticket function? |
| • | Generally, a Response Ticket is initially created in MKMSCS by an Operator while Processing Alarms because: |
| • | An Alarm Signal is "on screen" - actively being processed - that indicates this is required. |
| • | A Guard Response Service or an emergency maintenance service, or a Technician from your Company - not defined within the Town Codes Form - is required. |
| • | When this special document must be printed (faxed, or emailed) to the appropriate personnel a Response Ticket is required. |
| • | Existing Response Tickets may be retrieved, viewed and reprinted, if necessary. |
| • | Using the Response Ticket Analysis dialog, further processing, Response Completed information, and Response Invoicing may also be accomplished later within the MKMS management module. |
| • | Print - Click the Print at the top of the Form to produce the Response Ticket. |
Sample Response Ticket
| □ | Entering a Response Ticket: |
| • | There are times when a Response Ticket will need to be created when there is no Alarm Signal currently being processed by the User. |
| • | This need for immediate response may be triggered by a Telephone call from a Subscriber, your Service Department, or for a host of other reasons. |
| • | The net result is that someone (typically a Technician) needs to be Dispatched to a Subscriber's premises to perform a specific task, as soon as possible. |
| • | To create a Response Ticket from the Actions Menu Choose Response Ticket, or just Press Shift+F6. |
| • | The Response Ticket dialog will be displayed. |
Response Ticket dialog
| • | The Manual Entry of a Response Ticket: |
| • | Click Add (+) to open a New Response Ticket. |
| ► | Note: The Subscriber selected Must have a CSID assigned or a Response Ticket cannot be added. |
| • | A new dialog, that provides a means to create a Manual Entry into the Response Ticket Form, with fields for all of the information required for a Response Ticket, will appear below - and attached to - the current Response Ticket Form |
The Response Ticket Form's Manual Entry dialog
| • | Signal ID - Use the Drop-Down Selection List to Choose the appropriate Signal Identifier. |
| • | Zone - Use the Drop-Down Selection List to Choose the Physical Zone, if required. |
| • | Time Out - Use the Drop-Down Date Selection Box to Choose the Date and Time this Dispatch will occur (Today and the current Time is the default). |
| • | Technician - Use the Drop-Down Selection List to Choose the Technician who will be responding. |
| • | Problem - Define the issue(s) that make this response necessary. |
| • | Notes - Enter any additional information that would be useful to the responding Technician. |
| • | Click Save ("ü") to record your Response Ticket entry. |
| □ | The MKMSCS application also provides the Operator with an easy to use method to document - based on the Alarm Signal currently being processed - the requirements of this specialized Dispatch. |
| • | When an Alarm Signal is on screen being Processed and the initial Verification has been completed, Press Shift+F6 to create a Response Ticket. |
