MKMS Help

Response Tickets

This Help File Page was last Modified on 06/30/2012

Response Tickets

This Help File Page was last Modified on 06/30/2012

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Response Tickets

This Help File Page was last Modified on 06/30/2012

Previous topic Next topic  
There are times when an Operator must perform a Dispatch for an Alarm Signal that does not require Police, Fire or Emergency Medical personnel.
This may be for an emergency maintenance service, or a specialized security response, or any other type of response that cannot be provided by those Police, Fire or Emergency Medical personnel.
A Response Ticket may need to be printed (faxed, emailed, etc.) with specific information relating to this Dispatch.
Note: This is a no-charge, but custom feature, and so it must be "turned on" by Tech Support. They will download a special file ("Rticket.dll") to activate this feature, if you want to use it.

 

HelpFilesResponseTicketForm

Response Ticket Form

 

Response Tickets may be created and printed as needed:
While an Alarm Signal is being Processed:
The Operator may Press Shift+F6 to create a Response Ticket.
A single Response Ticket record will be displayed with the current Alarm Signal information already entered.
Additional information may be added to provide guidance for the person who will be responding.
The Operator may print the Response Ticket record, if needed.
When an Alarm Signal is Not being Processed:
The Operator may Choose the Response Tickets option on the Actions Menu.
The Response Ticket records Form will be displayed.
A new Response Ticket record may be entered by Clicking the Add (+) button.
The Operator may Select a specific Response Ticket record and Print that selected Response Ticket.

 

Why use the Response Ticket function?
Generally, a Response Ticket is initially created in MKMSCS by an Operator while Processing Alarms because:
An Alarm Signal is "on screen" - actively being processed - that indicates this is required.
A Guard Response Service or an emergency maintenance service, or a Technician from your Company - not defined within the Town Codes Form - is required.
When this special document must be printed (faxed, or emailed) to the appropriate personnel a Response Ticket is required.
A Central Station Supervisor (or other qualified individual) may further document, amend, and otherwise modify the original Response Ticket, as required, using the Response Ticket Analysis dialog.
Existing Response Tickets may be retrieved, viewed and reprinted, if necessary.
No additional information may be entered here, updates can only be made using the Response Ticket Analysis dialog .
New Response Tickets may be created.
Using the Response Ticket Analysis dialog, further processing, Response Completed information, and Response Invoicing may also be accomplished later within the MKMS management module.
Print - Click the Print Icon at the top of the Form to produce the Response Ticket.

 

HelpFilesResponseTicketReport

Sample Response Ticket

 

Entering a Response Ticket:
There are times when a Response Ticket will need to be created when there is no Alarm Signal currently being processed by the User.
This need for immediate response may be triggered by a Telephone call from a Subscriber, your Service Department, or for a host of other reasons.
The net result is that someone (typically a Technician) needs to be Dispatched to a Subscriber's premises to perform a specific task, as soon as possible.
To create a Response Ticket from the Actions Menu Choose Response Ticket, or just Press Shift+F6.
The Response Ticket dialog will be displayed.

 

HelpFilesResponseTicketDialog

Response Ticket dialog

The Manual Entry of a Response Ticket:
Click Add (+) to open a New Response Ticket.
The Subscriber Search dialog will be displayed.
Select the Subscriber, or a Subscriber Panel CSID for whom you need to create Response Ticket.
Note: The Subscriber selected Must have a CSID assigned or a Response Ticket cannot be added.
A new dialog, that provides a means to create a Manual Entry into the Response Ticket Form, with fields for all of the information required for a Response Ticket, will appear below - and attached to - the current Response Ticket Form

 

HelpFilesResponseTicketManualEntryDialog

The Response Ticket Form's Manual Entry dialog

 

Signal ID - Use the Drop-Down Selection List to Choose the appropriate Signal Identifier.
Zone - Use the Drop-Down Selection List to Choose the Physical Zone, if required.
Time Out - Use the Drop-Down Date Selection Box to Choose the Date and Time this Dispatch will occur (Today and the current Time is the default).
Technician - Use the Drop-Down Selection List to Choose the Technician who will be responding.
Problem - Define the issue(s) that make this response necessary.
Notes - Enter any additional information that would be useful to the responding Technician.
Click Save ("ü") to record your Response Ticket entry.

 

The MKMSCS application also provides the Operator with an easy to use method to document - based on the Alarm Signal currently being processed - the requirements of this specialized Dispatch.
When an Alarm Signal is on screen being Processed and the initial Verification has been completed, Press Shift+F6 to create a Response Ticket.
Note: See the Response Tickets chapter in the Alarm Signal Processing section for more information.