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Work Orders This Help File Page was last Modified on 10/17/2013 |
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Work Orders This Help File Page was last Modified on 10/17/2013 |
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Work Orders
This Help File Page was last Modified on 10/17/2013
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Work Orders This Help File Page was last Modified on 10/17/2013 |
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Work Orders This Help File Page was last Modified on 10/17/2013 |
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| □ | Often, while Processing Alarms or just answering the telephone, an Operator gets a request for a service on the Subscriber's Alarm System. |
| • | These requests for service may be entered several ways: |
| • | Service Request - Using the Service Request Form within the MKMS application's Service Tracking System. |
| • | Quick Work Order - Using the Quick Work Order Form within the MKMS application's Service Tracking System. |
| • | Press Shift+F10 to access this Quick Work Order Form within the MKMSCS application. |
| □ | The Work Order Icon displayed on the Sub Info Form's Subscriber Information Menu Bar provides the Operator the ability to enter a Work Order at any time using the Quick Work Order Form. |
| • | Entering a Service Request using the Quick Work Order Form: |
Click the Work Orders Icon on the Subscriber Information menu bar to open the Quick Work Order Form.
| • | The Subscriber + Address + Phone information will be inserted automatically based on the currently displayed Subscriber's Account. |
| • | The decisions the Operator might have to make, and how to make them: |
| • | There is a Past Due Balance meaning that all or part of their outstanding balance is 30 or more days Past Due: |
| ▪ | If so, follow those instructions (see the "Subscriber has a Past Due Balance the Quick Work Order chapter). |
| • | The Subscriber already has a pending Open Work Order. |
| ▪ | If so, follow those instructions see the "Subscriber has an Open Work Order" section in the Quick Work Order chapter). |
| ▪ | If not, complete the Quick Work Order Form as explained in the Quick Work Order chapter. |
| ◆ | See the Quick Work Order Form for detailed information on how to enter the Service Request |
Quick Work Order Form