Temp Notes

This Help File Page was last Modified on 08/08/2013

Temp Notes

This Help File Page was last Modified on 08/08/2013

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Temp Notes

This Help File Page was last Modified on 08/08/2013

Previous topic Next topic  
Temp Notes, entered as a result of a Subscriber call-in, an Alarm Signal or Event, a Verification Response, or some other Subscriber related situation that occurred within a Central Station, can help eliminate:
A double dispatch,
Contacting the wrong (unavailable) person,
Knowing important information like a family being on vacation, or
The business closed because of an unusual schedule change.
The Operator may (re-)open the Temp Notes dialog while Processing an Alarm - even if no active Temp Note is in effect - by Pressing Shift+F5.


Because of these type of frequently occurring situations, it is useful to be able to attach a Temporary Note to that Subscriber's record - with a starting and ending date and time within which the Temporary Note will be in effect - so the Operator handling the Signal will be reminded/notified of that situation.
When Processing an Alarm Signal, if the Subscriber has an active Temp Note (one or more Notes that are within the date and time range for when it is to be displayed) once the Alarm Signal is acknowledged, the Temp Notes dialog will be displayed automatically.
All Temp Notes will be listed.
The Active Temp Note(s) will displayed in a Bold font.
Expired (out of date) Temp Notes, if any exist, are displayed using the normal font.


Temp Note displays automatically if within the Active Date and Time


To view a Note that is longer than can be displayed in that row, Double-Click the Note column or Click the Notes Icon in the top left corner.
It will be shown in a "Read Only" Edit Rich Text pop-up box.



Read Only Edit Rich Text box


Should the Operator have the need to add to or otherwise modify this Note:
Select the desired Temp Note record,
Click the Edit Note Icon to the left of the StartDate column header.



The expanded Note field on the Temp Notes Form is displayed.



Expanded Note area on Temp Notes Form


Double-Click the Note field to open the Edit Rich Text Form that allows changes.



  Edit Rich Text Form for entering Temp Notes


Press Ctrl+S to save the changes and close the editor.
Note: You must Close T the Temp Notes Form before you can access the Signal Processing Form for the Alarm Signal.


Temp Notes tab - The Temp Notes tab on the Alarm Processing Form is only shown when a Temp Note is Active (within the date and time range set for when it is to be displayed) for the currently viewed Subscriber.
Click the Temp Notes tab on the Signal Processing screen to view the Notes for this Account again.



Temp Notes tab on the Signal Processing screen


At other time, Temp Notes are always available to the Operator whenever (s)he is viewing the Sub Info (F2) Subscriber Form.
To view the selected Subscriber's Temp Notes, Click on the Temp Notes Icon located on the Subscriber Information Menu Bar
Also, if an additional signal is transmitted from that Subscriber, the next Operator will be informed of that "issue" through the display of a Temp Notes message.