Temp Notes

□	Temporary Notes, entered as a result of a Subscriber call-in, an alarm event, a verification response, or some other Subscriber related situation that occurred within a Central Station, can help eliminate:

•	A double dispatch,

•	Contacting the wrong (unavailable) person,

•	Knowing important information like a family being on vacation, or

•	The business closed because of an unusual schedule change.

□	Temp Notes tab - Any active Temporary Notes are displayed for the Operator when an Alarm Signal is first presented on the Signal Processing screen.

•	Once viewed, the Operator must Close the Temp Notes dialog to continue to Process the Signal.

HelpFilesProcessingTempNotesDisplay

Temp Notes dialog - Active Notes are displayed in Bold text

•	At any time thereafter while on the Signal Processing screen, the Operator may view the currently displayed Account's Temp Notes (Active and/or Inactive) by Pressing Shift+F5.

•	If the Operator is not actively Dispatching an Alarm Signal, (s)he may Press Shift+F5 and/or Click the Temp Notes tab to open the Temp Notes dialog.

•	When Processing an Alarm Signal, if the Subscriber has an active Temp Note (one or more Notes that are within the Date & Time Range for when it should be displayed) once the Alarm Signal is acknowledged, it will be displayed automatically in the Temp Notes dialog.

•	While Processing an Alarm Signal, if a Temp Note was displayed for the Operator, the Alarm History Signal History Detail section for that Alarm Signal will have a record indicating that a Temp Note was displayed and include the text of that Note.

HelpFilesProcessingTempNotesDisplay

Temp Notes displayed automatically if within the active Date and Time range

•	To view a Note that is longer than can be displayed in that row, Double-Click the Note column to view a Note that is longer than can be displayed in that row.

•	It will be shown in a "Read Only" Edit Rich Text pop-up box.

HelpFilesRichTextEditReadOnlyDisplay

Read Only Edit Rich Text box

►	Note 1: The Operator must Close T the pop-up Temp Notes Form before (s)he can access the Signal Processing Form for that Alarm Signal.

►	Note 2: The Operator may (re-)open the Temp Notes dialog while Processing an Alarm - even if no active Temp Note is in effect - by Pressing Shift+F5, of if not actively Dispatching an Alarm, by Clicking the Temp Notes tab.