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Temp Notes

This Help File Page was last Modified on 03/06/2014

Temp Notes

This Help File Page was last Modified on 03/06/2014

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Temp Notes

This Help File Page was last Modified on 03/06/2014

Previous topic Next topic  
Temporary Notes, entered as a result of a Subscriber call-in, an alarm event, a verification response, or some other Subscriber related situation that occurred within a Central Station, can help eliminate:
A double dispatch,
Contacting the wrong (unavailable) person,
Knowing important information like a family being on vacation, or
The business closed because of an unusual schedule change.

 

Temp Notes tab - Any active Temporary Notes are displayed for the Operator when an Alarm Signal is first presented on the Signal Processing screen.
Once viewed, the Operator must Close the Temp Notes dialog to continue to Process the Signal.

HelpFilesProcessingTempNotesDisplay

Temp Notes dialog - Active Notes are displayed in Bold text

 

At any time thereafter while on the Signal Processing screen, the Operator may view the currently displayed Account's Temp Notes (Active and/or Inactive) by Pressing Shift+F5.
If the Operator is not actively Dispatching an Alarm Signal, (s)he may Press Shift+F5 and/or Click the Temp Notes tab to open the Temp Notes dialog.

 

When Processing an Alarm Signal, if the Subscriber has an active Temp Note (one or more Notes that are within the Date & Time Range for when it should be displayed) once the Alarm Signal is acknowledged, it will be displayed automatically in the Temp Notes dialog.
While Processing an Alarm Signal, if a Temp Note was displayed for the Operator, the Alarm History Signal History Detail section for that Alarm Signal will have a record indicating that a Temp Note was displayed and include the text of that Note.

HelpFilesProcessingTempNotesDisplay

  Temp Notes displayed automatically if within the active Date and Time range

 

To view a Note that is longer than can be displayed in that row, Double-Click the Note column to view a Note that is longer than can be displayed in that row.
It will be shown in a "Read Only" Edit Rich Text pop-up box.

 

HelpFilesRichTextEditReadOnlyDisplay

Read Only Edit Rich Text box

 

Note 1: The Operator must Close T the pop-up Temp Notes Form before (s)he can access the Signal Processing Form for that Alarm Signal.
Note 2: The Operator may (re-)open the Temp Notes dialog while Processing an Alarm - even if no active Temp Note is in effect - by Pressing Shift+F5, of if not actively Dispatching an Alarm, by Clicking the Temp Notes tab.