Web Tech New Features

□	Welcome to the Summary Page which describes the major New Features recently added to the Web Tech Service.

•	This New Features Table contains three columns of data relating to each of these New features:

1.	Program Module(s) Affected - This column lists the specific modules that were improved.

2.	Chapter Links - This column lists of the link(s) to the chapter(s) where the previous instructions, illustrations and explanations have been revised to reflect the program changes and/or enhancements.

3.	Description of the Enhancement - A brief explanation of the new features, functions and enhancements that have been added in this release with links to all of the affected chapters and some related chapters, also.

□	Understanding the New features Chart:

•	All of the Program Module(s) that are Affected are listed.

•	The Chapter Links are provided for finding the instructions, illustrations, and details on the operation and usage of the new feature(s).

•	A brief Description of the Enhancement is shown, sometimes with additional Chapter Links.

Program Module(s) Affected

Chapter Links

Description of the Enhancement

Web Tech Service

Work Order Fields

Web Tech Work Order Form

Web Tech Work Order Completion Section

Custom Fields may now be defined for the Web Tech Work Order.

▪	Prior to Completing a Work Order, if Custom Fields were defined, they will be displayed in the Web Tech Work Order Completion Section.

▪	The Technician must enter any required, and optional information, as appropriate, before Clicking the Complete this work order button.

▪	See the Work Order Fields chapter for more information.

▪	User time-out has been extended from 20 Minutes to Two Hours.

Web Tech Service

Web Tech Work Order Form

Initially the Work Order Page will be displayed in a "collapsed" format.

▪	When the Technician needs to view the information for any of the Work Order Page Sub-Headers, he/she must now Click on the Sub-Header Link.

▪	This update increases the speed of the Web Tech Service.

Web Tech Service

Web Tech Work Order Form

The Work Order Page now has a Contact List Sub-Header Link that provides a list of the People To Call defined for that Subscriber.

▪	Directions, the Salesperson, and Service ID fields have been added to the Work Order Page.

▪	A new Service Performed Link on the Work Order Page now allows the Technician to enter that information anytime (not just when Completing the Work Order).

▪	If the Subscriber - whose Work Order Form is being displayed - has more than one Subscriber Panel CSID defined, the Zone and Description information will be listed for all of those CSIDs.

Web Tech Service

Web Tech Work Order Form

The Work Order Page now has a Zone Description Sub-Header Link that provides a list of the Physical Zones defined in the Subscriber's CSID Zones Form.

▪	Only CSID Zone records with a Physical Zone defined - but having no Signal ID - will be included in the Zone Description list.

Web Tech Service

Web Tech Work Order Form

The Alarm History Link on the Work Order Page now lists the first 50 of the most recent Alarm Signals received from any CSID defined for this Account.

▪	Optionally other sets of Alarm Signals (51-100, 101 - 150, 151 - 200, etc.) may be viewed based on the Link selected.

Web Tech Service

Web Tech Inventory Items

The Drop-Down Selection List used to Choose the appropriate Inventory Item will now contain only those Sale-Purchase Items which have a Check in the Show on Work Order / Service Request box, and the Quantiy will default to one ("1").

▪	This will now reduce the Drop-Down Selection List list to a manageable size, and more importantly, with a definable content.

Web Tech Service

Completion Section

When using a touch-screen enabled device, a Signature may now be captured from within the Web Tech Work Order Completion Section and will be stored in the database.

▪	Once a Signature is captured, when that Service Request is printed with MKMS, the hand-written Signature will be reproduced on that printed Work Order.