Quick Dial Buttons

□	Using the eight (8) Quick Dial Buttons and a Call Resolution Drop-Down Selection Box on the Contacts tab:

•	These buttons are provided so an Operator may easily re-execute any one of these calling or response procedures.

•	The Call Resolution Drop-Down Selection Box is used to identify the Verification Response.

□	There are eight Quick Dial & Action Buttons on the Contacts tab, located below the Available Call List (see Available Call List section in the Contacts chapter), that provide special functionality.

1.	Verify - (Re-)Contact a person on the Subscriber's Premises.

•	Click the Verify button to perform the Verification process.

HelpFilesProcessingVerification

Verification dialog

2.	Police - (Re-)Contact the Police Department assigned as the PD responder for this Subscriber.

•	Click the Police button to perform the Dispatch process requiring a Police Department response.

HelpFilesProcessingDispatchDialog

Complete button on the Dispatch Information Form

3.	Fire - (Re-)Contact the Fire Department assigned as the FD responder for this Subscriber.

•	Click the Fire button to perform the Dispatch process requiring a Fire Department response.

•	This functions exactly as the Police Dispatch dialog.

4.	Medical - (Re-)Contact the Medical/Emergency Response Service assigned as the MD responder for this Subscriber.

•	Click the Medical button to perform the Dispatch process requiring a Medical or Ambulance related response.

•	This functions exactly as the Police Dispatch dialog.

5.	Other - (Re-)Contact a person/company by manually entering a telephone number which the system can then dial automatically.

•	Click the Other button and enter the desired Telephone Number to be dialed.

HelpFilesProcessingQuickDialButtonsOther

Quick Dial Button - Other dialog

•	The Telephone Number will be automatically formatted.

•	Click the Call button to have the system dial the number.

•	Click Complete (the Call button changes to a Complete button when the Call button is Clicked).

•	Use the Drop-Down Selection List to Choose the appropriate Verification Code, when finished.

6.	Security - (Re-)Contact the Security Company assigned for this Subscriber.

•	Click the Security button to perform the Dispatch process requiring a Security Company response.

HelpFilesProcessingQuickDialButtonsSecurity

Quick Dial button - Security dialog

•	This functions exactly as the Police Dispatch dialog.

7.	Investigated - This option opens an Investigator Arrived dialog into which the Operator enters the required/appropriate information.

◆	If you are using the UL® Version of MKMSCS, and the Operator is processing an Alarm Signal for a UL® account, and she/he had to perform a Dispatch:

a.	An Internal Timer will be started automatically as soon as that Dispatch is recorded.

b.	An Investigated button will then become available next to the other Dispatch Contact buttons.

c.	When the Investigator arrives at the premises of that UL® account, the Operator will Click the Investigated button and briefly record the results in the Investigator Arrival dialog.

d.	When the Investigator Arrival dialog OK button is Clicked, the Internal Timer will be stopped, the elapsed time calculated, and the results noted in the Alarm History Detail.

8.	Dial - This option will (re-) Dial the currently selected Telephone Number in the Available Call List.

HelpFilesSignalProcessingReDialDialog

a.	In the Available Call List, Select the individual to be dialed.

b.	Click the Dial button.

c.	When the contact is completed, Click the Done button.

d.	Using the Drop-Down Selection Box provided, Choose the appropriate Call Resolution code.