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Poll While Alarm On Screen

This Help File Page was last Modified on 07/31/2012

Poll While Alarm On Screen

This Help File Page was last Modified on 07/31/2012

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Poll While Alarm On Screen

This Help File Page was last Modified on 07/31/2012

Previous topic Next topic  
The Alarm Stack provides a complete (or optionally, a filtered) list of Alarms Signals which may be individually selected for Processing.
Frequently, a Central Station Supervisor will assist other Operators with follow-up on Alarm Signals and/or Supervised Events that were previously placed On Hold, but need additional processing.
The ability to selectively retrieve Signals, to provide further processing of those Signals, is an important feature offered by the Alarm Stack.
Normally, when an Operator or a Central Station Supervisor is handling a Signal that was retrieved from the Alarm Stack, (s)he is unable to interrupt the handling of that Signal to process another, more important (Higher Priority) Signal, should one be received and another (Qualified) Operator is not immediately available to handle it.

 

The Poll While Alarm On Screen option is in the Company Settings dialog, accessible from the Company tab of the User Options Form.
Setting the Poll While Alarm On Screen option to True ("T") in the Company Settings dialog will enable this feature.
The Poll While Alarm On Screen feature - when enabled:
Will allow the system to send the Operator (or the Central Station Supervisor) who is currently processing a Lower Priority Signal that was specifically retrieved from the Alarm Stack (not received by the normal Processing method),
Will be able to send another, more important (Higher Priority) Signal to process instead,
Will temporarily interrupting the handling of that Lower Priority Signal.
Once that more important (Higher Priority) Signal is Completed, or placed On Hold,
The Operator (or the Central Station Supervisor) may then continue with the handling of the previous Signal.