Cust Notes (Shift+F3)

□	There are often times when an Operator needs to add a Customer Note to the Subscriber's Alarm History during Processing an Alarm Signal.

•	To Add a Customer Note, Press Shift+F3 or Click the Cust Note Icon on the Shortcuts tab.

•	The Search dialog will be displayed.

HelpFilesSubscriberSearchDialog

Subscriber Search dialog opened when Cust Note is selected

•	Search By - Subscriber is the default Search By method.

▪	Using the Drop-Down Selection List provided, Choose the Search By method you want to use.

HelpFilesSubscriberSearchByChoices

Search By selection list for the Subscriber Search Form

•	Search Value - Based on the Search By method you selected, type your Search Value.

▪	As you enter characters, the record closest to what you've typed will be displayed.

▪	Click on the desired record.

•	Click OK to execute that selection and Close the Search dialog.

•	The Customer Note dialog will be displayed.

HelpFilesCustomerNote

Customer Note entry Form

•	Type the information that you want the Operator to see if this Subscriber has an Alarm Signal displayed for Processing.

•	The Green Box (shown in the image below) illustrates how a Customer Note will be displayed on the top of the Alarm Processing Form.

•	It is entered in this Subscriber's Alarm History with the Special Panel Zone Signal ID of A121.

HelpFilesCustNotesSample

Customer Note appears at the top right of the Signal Processing Form as the Alarm Description