Virtual Operator
□ | The Virtual Operator module allows you to automate certain tasks that normally are provided by your Operators. |
• | Putting Accounts On Test, taking them off test, and reporting the results of these tests to Technicians takes a lot of time and causes a lot of distractions in the Central Station. |
• | These On-Test, Off-Test, and Reporting the Results tasks become a completely automated process using the Virtual Operator module |
• | This special stand-alone application - purchased separately - is accessed via 1 to 4 telephone lines connected to a Dialogic card. |
• | You must have a stand alone PC with an available PCI slot. |
• | A Dialogic card will be installed in that PCI slot. |
• | You will also need 1 - 4 dedicated telephone lines with RJ-11 connectors plugged into that card.. |
• | The number of telephone lines required is based on the number and frequency of these types of requests from Technicians - either yours or your Alarm Dealers. |
• | There are no screen illustrations shown for this application because there is no need for the Technician to have a portable computer to use it. |
□ | Installing the Dialogic card: |
• | Turn off the computer into which the Dialogic card will be installed. |
• | Unplug the computer. |
• | Remove the PC's cover. |
• | Select an empty PCI slot and remove its retaining screw and access plate. |
• | Gently, but firmly, insert and "seat" the Dialogic card into the selected PCI slot. |
• | Install the retaining screw. |
• | Reinstall the PC Cover. |
• | Re-power the PC. |
• | Connect the RJ-11 cable(s) to the Dialogic card (note that the lines are numbered from top to bottom from 1 to 4. |
• | Be sure you are logged in as an Administrator on the computer. |
• | Extract (Unzip) the various application Zip files into the C:\Program Files\MKS\MKMS\ directory. |
• | Create an Icon for the VO application (or within an MKMS program folder) on your Windows® Desktop. |
• | See Installing the Virtual Operator Software for detailed instructions. |
□ | Defining the Virtual Operators that will have access to the Virtual Operator system: |
• | Define them as Employees if they are Technicians working for your Alarm Dealers. |
• | Complete Virtual Operator section of the Security tab of the Employee Form. |
• | Complete the Tech Data information for each Virtual Operator defined in the Employee form. |
• | See Defining the Virtual Operators for complete information on these steps. |
□ | The Accessing the Virtual Operator instructions provide a step by step procedure for using this Virtual Operator module. |