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Installing the Virtual Operator Software |
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Installing the Virtual Operator Software |
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Installing the Virtual Operator Software
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Installing the Virtual Operator Software |
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Installing the Virtual Operator Software |
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| □ | An overview of how to Install the Virtual Operator Software: |
| • | Be sure you are logged in as an Administrator to the PC on which this application will be installed. |
| • | Create the required sub-folders in Program Files folder. |
| • | Extract (Unzip) the various application Zip files into these folders. |
| • | Create an Icon for the VO applications on your desktop (or within an MKMS program folder on your desktop). |
| • | Before you start installing the Virtual Operator software, be sure MKMS has already been loaded on the workstation. |
| • | If not present, please install MKMS on this Virtual Operator computer before continuing. |
| □ | Getting ready for the Dialogic Software Installation: |
| • | All the software you will need to install Virtual Operator can be found on the Virtual Operator CD that is provided. |
| • | From the CD you will install: |
| • | Dialogic Software |
| • | EVO runtime |
| • | Euro Voice Runtime |
| • | You will also find the required Serial Number and License Key on this CD. |
| • | Open the LIC.TXT file with notepad. |
| • | Print or leave the notepad open while doing the installation. |
| • | You will need to copy and paste this information into the software. |
| • | Finally, you will copy all of the VOX files to your PC. |
| • | These VOX files contain the voice responses your Technicians will hear when using the Virtual Operator. |
| □ | Installing the Dialogic Software: |
| 1. | Insert the Virtual Operator CD into your CD drive of your PC and close the tray. |
| 2. | If your PC doesn’t open the File Explorer automatically, locate the contents of the CD using Windows® Explore. |
| 3. | Double-Click on the Dialogic folder |
| 4. | Unzip SR511all.ZIP into a folder in the Program Files folder of your C: drive called DIALOGIC. |
| 5. | Locate the folder DIALOGIC on your C drive using Windows® Explore. |
| 6. | Double-Click the SR511all folder. (This folder should appear once the extract has completed and you Click FINISH) |
| 7. | Locate and run (Double-Click) SETUP.EXE. |
| 8. | When prompted for the installation type, Select CUSTOM. |
| 9. | Select the GLOBALCALL API PACKAGE option in addition to the defaults that have already been Selected. |
| 10. | Follow the prompts on the screen. |
| □ | Configuring and Starting the Dialogic Drivers: |
| 1. | Click the START Icon on the Start bar. |
| 2. | Select the ALL PROGRAMS (or PROGRAMS) option. |
| 3. | Select INTEL DIALOGIC SYSTEM SOFTWARE |
| 4. | Click on CONFIGURATION MANAGER |
| ► | Note: If the driver is already running you will be given a warning, Click OK. |
| 5. | Click on SERVICE from the Menu Bar. |
| 6. | Select STARTUP MODE and Click on AUTO |
| 7. | If the service is stopped, |
| a. | Click the green button to start the service. |
| b. | Wait for the service to start before continuing. |
| c. | When the startup is complete, you will see a red stop button and a green dot over that Dialogic card's Icon - this may take a couple of minutes. |
| 8. | From FILE on the Menu Bar, Click on EXIT |
| □ | Installing the Virtual Operator Software on your Desktop: |
| • | The Virtual Operator Software (the VOPERATOR.EXE file) can be found in the C:\Program Files\MKS\MKMS folder. |
| • | Locate VOPERATOR.EXE in the MKMS directory |
| • | Create Icons for your desktop: |
| • | Right-Click the VOPERATOR.EXE file and Choose Create Shortcut |
| • | Right-Click this newly created shortcut and Choose Cut. |
| • | Right-Click on your desktop, Choose Paste. |
| • | Create an Icon for the Virtual Operator Software on your desktop for each phone line connected to the Dialogic card. |
| • | Identify the phone line by changing properties and then rename this Icon based on the Line Number for which this will be used. |
| 1. | Right-Click the Icon on your desktop |
| 2. | Select Properties |
| 3. | At the end of the target line add a space and type /line=x. |
| 4. | Replace the x with the line number 1-4. |
| 5. | Rename the Icon to read VO Line x. (Again, replacing the x with a line number.) |
| 6. | REPEAT this process for each occurrence. |
| □ | Euro Voice Installation |
| • | Euro Voice provides the voice for Virtual Operator. |
| • | This software must be installed and running in order for the Virtual Operator Software to function properly. |
| a. | Locate evo-runtime-setup.exe found in the Virtual Operator folder on the Virtual Operator CD. |
| b. | Double-Click the file name to run the EVO setup. |
| c. | After completing the installation, Select Euro Voice Runtime>Server Manager from the program group. [click on START, RUN PROGRAMS, EURO VOICE,SERVICE MANAGER] |
| d. | From the ‘Board Configuration’ tab, click the AUTO SCAN button to locate and configure the Dialogic card. |
| ► | Note: The Dialogic Service should already be running. |
| e. | On the ‘Licenses’ tab, enter the Serial Number and License Key. |
| • | You will also find the required Serial Number and License Key on this CD. |
| a. | Open the LIC.TXT file with Notepad |
| b. | Print the LIC.TXT file or just leave the Notepad open while doing the software installation so you can copy and paste this information into the software. |
| □ | Loading Virtual Operator Voice Files |
| • | This step will load the VOX files located on the Virtual Operator CD. |
| • | These files work in conjunction with EURO Voice and VO module to give VO a voice. |
| • | Create a folder named ‘DATA’ in the Millennium Series Directory (PROGRAM FILES>MKS>MKMS). |
| a. | Right-Click START on the Start Bar. |
| b. | Select Windows® Explore from the popup window. |
| c. | Locate and expand the “Program Files” directory on your C drive. |
| d. | Locate and expand the “MKS” directory. |
| e. | Click on the MKMS directory. |
| f. | From the FILE menu on the menu bar select NEW>FOLDER |
| g. | Name the new folder “Data”. |
| • | Unzip the ‘GOODVOX.ZIP’ file into the newly created directory. |