Issue a Credit Memo

□	Issuing a Credit Memo.

•	In most cases, the amount of the Receipt which was Refunded, originally represented a payment for one or more Invoices.

•	Unless the Refund was required because the Subscriber accidentally paid an Invoice twice, this amount still exists as an outstanding balance from one or more Invoices on the Subscriber's Account.

•	To remove this outstanding balance amount, one or more Credit Memos must be created and applied to (as payment for) those Invoice(s).

•	To create the required Credit Memo(s), Press F3 to open the Subscribers Form and Retrieve the appropriate Subscriber record.

•	From the Receivable Quick Access Menu on the Subscribers Form, Select Sales.

HelpFilesInvoiceToCreditInvoiceSelection

Invoices Look-Up List

•	Locate the correct Invoice using the Invoices Look-Up List on the left of the Invoice Form.

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Original Invoice that must be credited

•	After locating the correct Invoice, Click the Credit Invoice Icon on the specific Invoice for which you want to issue a Credit.

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•	The Create Credit Memo? dialogue box will appear.

HelpFilesCreateCreditMemoDialog

Create Credit Memo?

•	Auto Generate - Check the Auto Generate option and Click the Yes button to execute this procedure.

▪	This procedure will reverse all of the Detail line item entries on this Invoice by creating a new Credit Invoice with all of this Invoice's prices the same - but with all of the quantities reversed.

▪	The system will automatically Allocate this new Credit Invoice to the selected Sales Invoice,

▪	The newly created and Allocated Credit will be displayed.

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Credit Memo created automatically using the Auto Generate option

▪	The Payments tab on the original Invoice will identify this transaction as a Credit.

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•	Click the Close button x when it's finished to exit the Invoice Form.