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Central Station Off-Line Date

This Help File Page was last Modified on 01/19/2014

Central Station Off-Line Date

This Help File Page was last Modified on 01/19/2014

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Central Station Off-Line Date

This Help File Page was last Modified on 01/19/2014

Previous topic Next topic  
The Central Station Off-Line Date dialog permits an authorized User to take an Account Off-Line, and also return them to an On-Line status, as required:
The process takes all Subscriber Panels CSIDs defined for this Account (Subscriber) Off Line!

 

HelpFilesCentralStationDataDateOffLineButton

Date Off Line button next to date field

 

Date Off Line - Click the Date Off Line button on the Central Station Data Form if the Account is to be suspended, or has actually canceled service.
The Central Station Off-Line Date dialog will be displayed.

 

HelpFilesMonitoringDateOffLineBox

  Central Station Off-Line Date dialog

 

Off-Line Date - Use the Drop-Down Date Selection Box provided to enter the Date this Subscriber went Off-Line.
This action takes All CSIDs Off Line that are defined in the Subscriber Panels section for this Subscriber.
OK - Click the OK button to record the Off-Line Date.
The Central Station Off-Line Date dialog will Close.
The selected Off-Line Date will be inserted into the Date Off-Line field.

HelpFilesSubscribersAccountOfflineMessage

Subscribers Form with an Off-Line Date defined

 

Whenever a Subscriber record with an Off-Line Date defined, is viewed:
oThe Subscribers Form will display an  **** Account Offline ****  message at the top of the Form.
oThe background of that Subscriber Form's Quick Access Menus will be displayed in Yellow.
Cancel - Click the Cancel button to abort this process.
The Central Station Off-Line Date dialog will Close.
No change to the Date Off-Line field will occur.
Clear - If they are reinstated and so should be returned to an On-Line status,
Click the Date Off Line button on the Central Station Data Form
Click the Clear button on the Central Station Off-Line Date dialog to remove the Off-Line Date.        
OK - Click the OK button to clear the Off-Line Date field.
The Central Station Off-Line Date dialog will Close.
The Date Off-Line field will be empty thus reinstating the Subscriber.